Terms of Service

Last updated: June 5, 2026

These Terms of Service ("Terms") govern your access to and use of the websites, applications, and services provided by HiBot ("HiBot", "we", "us", or "our"), including our AI visibility audit platform and the proprietary ANSWER framework (collectively, the "Services"). By accessing or using the Services, or by clicking to accept these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

If you do not agree to these Terms, do not access or use the Services. Please also read our Privacy Policy, which is incorporated into these Terms by reference.

1. The Services

HiBot measures how AI answer engines surface, recommend, and represent a brand across the customer decision journey, and delivers the results as scored reports. Audits are offered in packaged tiers (for example, HiBot Pulse and HiBot Panorama) on a one-off or recurring basis. We may add, change, suspend, or discontinue features of the Services at any time.

2. Eligibility and Accounts

  • The Services are intended for businesses and professionals, and for use by individuals who are at least 16 years old.
  • You must provide accurate, current, and complete information when you register, and keep it up to date. You may register with an email and password or through a supported social login (such as Google or LinkedIn).
  • You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorized use.
  • If your account is managed by an agency or operates as a sub-account within a managed relationship, the managing account may access the brands, audits, and reports within that relationship.

3. Orders, Plans, and Payment

  • Pricing. Prices for each plan are shown at the point of purchase. We may change prices prospectively; changes do not affect orders already placed.
  • Payment. Payments are processed by our third-party payment processor, Stripe. By purchasing, you authorize us (through Stripe) to charge your selected payment method for the amounts due, including applicable taxes.
  • Subscriptions and renewals. Recurring plans renew automatically at the cadence you select (for example, monthly or quarterly) until cancelled. You authorize recurring charges for each renewal at the then-current price. You may cancel future renewals at any time through your account or the billing portal; cancellation takes effect at the end of the current paid period.
  • Promotional codes. Discounts and promotional codes are subject to their stated terms and may be modified or withdrawn at any time.
  • Refunds. Except where required by law, fees are non-refundable once an audit has begun, because each audit involves human and AI work performed specifically for you. If you believe you were charged in error, contact us and we will work with you in good faith.

4. Your Inputs and Customer Content

To run an audit you provide inputs such as brand details, target geography, competitors, and approved questions ("Customer Content"). You retain ownership of your Customer Content. You grant HiBot a non-exclusive, worldwide license to host, process, and use your Customer Content as needed to provide and improve the Services and to produce your deliverables, including by sending relevant inputs to the AI and infrastructure providers described in our Privacy Policy. You represent that you have the rights necessary to provide your Customer Content and that it does not infringe the rights of, or violate any law applicable to, any third party.

5. Reports and Methodology

The reports and scores we deliver are assessments based on responses captured under defined conditions at a point in time, using our methodology. They are provided for your internal business use. AI answer engines change frequently and are non-deterministic, so results may vary between runs and over time, and we do not warrant any particular score, ranking, visibility, traffic, or commercial outcome. Our scores are informational and are not professional, legal, financial, or investment advice. Subject to your payment of applicable fees, the reports we deliver to you are your confidential business data; HiBot retains all rights in its underlying platform, models, scoring methodology, and the ANSWER framework.

6. Acceptable Use

You agree not to:

  • use the Services in violation of any law or third-party right;
  • interfere with, disrupt, or attempt to gain unauthorized access to the Services, accounts, or systems;
  • probe, scan, scrape, or test the vulnerability of the Services, or circumvent any security or access control;
  • reverse engineer or attempt to derive the source code, models, or methodology of the Services except as permitted by law;
  • resell, sublicense, or provide the Services to third parties except through an authorized agency or reseller arrangement;
  • upload malicious code, or submit content that is unlawful, infringing, or harmful.

7. Intellectual Property

The Services, including all software, content, the ANSWER framework, scoring methodology, trademarks, and logos, are owned by HiBot or its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted to you in these Terms, we reserve all rights. You may not use our name, logos, or branding without our prior written permission.

8. Third-Party Services

The Services rely on third parties, including Stripe (payments), Anthropic and OpenAI (AI processing), Postmark (email), and Google and LinkedIn (optional sign-in). Your use of those features may be subject to the third party's terms, and we are not responsible for their acts or omissions. The public AI answer engines we audit are operated by third parties and are not controlled by HiBot.

9. Disclaimers

THE SERVICES AND ALL REPORTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any AI-generated content will be accurate or complete.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HiBot AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO HiBot FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Indemnification

You will defend, indemnify, and hold harmless HiBot from and against any claims, damages, and expenses (including reasonable legal fees) arising out of your Customer Content, your use of the Services, or your violation of these Terms or applicable law.

12. Term and Termination

These Terms apply while you use the Services. You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, if required for security or legal reasons, or if you fail to pay amounts due. Provisions that by their nature should survive termination (including ownership, disclaimers, limitations of liability, and indemnification) will survive.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. You and HiBot agree to the exclusive jurisdiction of the state and federal courts located in New York, New York, for any dispute not subject to an alternative agreed process. Nothing here limits any non-waivable rights you may have under the laws of your place of residence.

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after an update means you accept the revised Terms.

15. Contact Us

Questions about these Terms? Contact us at [email protected].

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